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Stars Not Counting

PostPosted: Mon Oct 08, 2018 7:10 am
by DKDev_Chris
Hi all,

We are currently investigating the reports of Stars not counting during Raids and the high frequency of disconnects taking place.

Re: Stars Not Counting

PostPosted: Mon Oct 08, 2018 9:15 am
by DKDev_Chris
Update: We're seeing some very strange errors in the logs that aren't adding up, so while we start going through them all we'll be performing a full deployment in just a moment to see if that restores all services in the meantime.

The Guild server should be unavailable for about 20 minutes during the rotation.

Re: Stars Not Counting

PostPosted: Mon Oct 08, 2018 9:41 am
by DKDev_Chris
Update: We just identified a lead on the issue, which appears to be bonus League data. Somehow some players are being assigned into a League tier that doesn't exist. If you defended or attacked a player in this mystery League tier, then you would have encountered this issue, which explains why some players are experiencing this issue and some are not.

Since a deployment would not resolve this problem, we're holding off on that until we can get some more information on what's causing this to happen.

Re: Stars Not Counting

PostPosted: Mon Oct 08, 2018 10:15 am
by DKDev_Chris
Update: Turns out the bogus League data is only a symptom of the issue. It looks like what's happening is some players are being assigned to an incorrect Tournament ID. When that happens, any of the Stars being accrued are going towards that Tournament instead of the current one, so the score isn't updating.

Re: Stars Not Counting

PostPosted: Mon Oct 08, 2018 11:02 am
by DKDev_Chris
Update: We'll be performing a full rollover in just a few minutes to see if we can reset bad Tournament IDs. The Guild server will be unavailable for approximately 20 minutes during this time.

Re: Stars Not Counting

PostPosted: Mon Oct 08, 2018 11:25 am
by DKDev_Chris
The deployment has just been completed.

Please post here if you still see the problem or if it's been fixed for you.

Re: Stars Not Counting

PostPosted: Mon Oct 08, 2018 12:52 pm
by DKDev_Chris
Update: We think the latest deployment fixed the issue, but only temporarily. We will continue investigating this throughout the week until we have identified the root cause so this doesn't happen again.

In the meantime, the usual deployment will occur tomorrow to cycle promotions, and I'll be activating a 7-day free DK Premium Boost for everyone. Further compensation will be discussed after we have identified and fixed whatever caused this problem.

Re: Stars Not Counting

PostPosted: Thu Oct 11, 2018 8:52 am
by DKDev_Chris
Update: Our investigation has yet to yield the culprit. While it is possible this was caused by a process dying somewhere in the chain, my gut tells me we haven't seen the last of this issue.

In the event that we have not identified any bug before the next Tournament, we'll be monitoring it closely and, if there are any more cases of it, that may help us track down what is happening.

Once we can safely rely on Tournament stability, the plan right now is to significantly increase the Gems and Dreadstone payouts for the subsequent Tournament as compensation. More info on this to follow, but right now our main priority is still restoring Tournament stability. I will make a follow-up post once we have more information.

Re: Stars Not Counting

PostPosted: Thu Oct 11, 2018 4:27 pm
by DKDev_Chris
Update: We'll be watching the Tournament this weekend while keeping an eye out for this issue. If you encounter it, and you've waited a few minutes to see if your Star count updated (and didn't when it should have), then please PM me the following information.

1) Your UserID
2) The name of the Dungeon you just battled where your Stars didn't count
3) An approximate time of occurrence
4) If you've joined a new Guild in the last 24h. (This one could be nothing but we did see notice a few trends here.)

Thanks very much for your patience!