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My progress is lost

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My progress is lost

Postby samtombson » Sat Mar 30, 2019 4:07 pm

Hi everyone. Once upon a time (about 4 years ago) I played dungeon keeper and even made two deposits of $10 and $20. Much time has passed, the game for a long time abandoned, but recently launched again. Only now in my account there were no purchased ipms, gems, and coins. It looks like my progress has been reset.
Can official representatives explain what happened?
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Re: My progress is lost

Postby DKDev_Chris » Mon Apr 01, 2019 2:17 pm

Direct message me your current UserID (6-7 digit number found within Settings), along with any information you have about your old account to see if we can track that down. Useful items would be: Guild it was in, Dungeon Name, and ideally the UseriD, which is what I'll be searching for, but I'm guessing you wouldn't have that =P
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Re: My progress is lost

Postby purgatoria » Thu Apr 04, 2019 11:43 pm

samtombson wrote:Hi everyone. Once upon a time (about 4 years ago) I played dungeon keeper and even made two deposits of $10 and $20. Much time has passed, the game for a long time abandoned, but recently launched again. Only now in my account there were no purchased ipms, gems, and coins. It looks like my progress has been reset.
Can official representatives explain what happened?

Make sure you are logged in with your gamecenter/play/Facebook account. Every now and then (rarely) the connection between the two gets forgotten.
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Re: My progress is lost

Postby samtombson » Mon Apr 08, 2019 12:06 am

purgatoria wrote:
samtombson wrote:Hi everyone. Once upon a time (about 4 years ago) I played dungeon keeper and even made two deposits of $10 and $20. Much time has passed, the game for a long time abandoned, but recently launched again. Only now in my account there were no purchased ipms, gems, and coins. It looks like my progress has been reset.
Can official representatives explain what happened?

Make sure you are logged in with your gamecenter/play/Facebook account. Every now and then (rarely) the connection between the two gets forgotten.


Hi purgatoria, thanks for the answer. I used google play games, I have no other way to login
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Re: My progress is lost

Postby Punisherface » Wed Sep 04, 2019 1:55 pm

Hi guys,

i also habe exactly the same problem and need help. My purchases are lost and i have to start at dungeonlevel 1. i know my googleaccount but i cant remeber my nickname.

please help me :(
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Re: My progress is lost

Postby DKDev_Chris » Fri Sep 06, 2019 9:25 am

Hi Punisherface,

See my comment a few posts above and I'll see if we can get you sorted out.
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