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Dungeon suddenly deleted?

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Dungeon suddenly deleted?

Postby crabshtick » Fri Sep 03, 2021 1:24 am

I just woke up this morning and I can't connect to my dungon.
I keep getting asked to start a new dungeon. Have i lost my dungeon forever or can
someone restore it for me? I've been playing this game from the start and it
Would be a shame to lose it now.

Cheers Mark.

My dungeon is called DUNGEON OF DOOM.
and that's the original dungeon of doom before it seemed to become a default for everyone.
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Re: Dungeon suddenly deleted?

Postby crabshtick » Fri Sep 03, 2021 5:50 am

As it appears I don't even have an account I can't log in to contact customer support. What are my options?

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Re: Dungeon suddenly deleted?

Postby fiilu » Fri Sep 03, 2021 6:16 am

The same happened with me. I am pretty sure I know why but I have no idea if the situation can be fixed.

Google Play pushed a message "We will automatically handle logging in to Google Play games from now on :twisted: ." And as I read that message I felt a strong sense of dread and worry they'd destroy the sync of saves.

And lo and behold, that is exactly what happened. God I hate Google. If the Dungeon Keeper developer (I think there's exactly 1 left) can't roll back or fix the integration by contacting Google... Well. I guess that's that then. Unceremonious end.
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Re: Dungeon suddenly deleted?

Postby DK-UK » Fri Sep 03, 2021 7:30 am

I had a similar issue yesterday. I put a post reply to LairOfDoom in Bug reports yesterday with the solution that fixed mine, but as I'm new to the forum it said it had to be reviewed and approved by an Admin and nothing yet.

If you are on Android I would try clearing the Cache & Data in these 3 Apps on your device.

Dungeon Keeper
Google Play Games
Google Play Services.

The link that helped me was - https://support.google.com/googleplay/a ... 2?hl=en-GB

Hope this gets posted to the board, and I hope it fixes your issue as it appears to be affecting more than a few.

Regards

Martin
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Re: Dungeon suddenly deleted?

Postby crabshtick » Fri Sep 03, 2021 3:27 pm

I've cleared all 3 caches and I still start the game with the introduction.

Let me know how you get on with your game recovery.

Cheers, mark.
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Re: Dungeon suddenly deleted?

Postby crabshtick » Sat Sep 04, 2021 1:24 am

I've also logged into the game with another account. I can see my dungeon sitting idle.

So frustrating.

Mark.
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Re: Dungeon suddenly deleted?

Postby DK-UK » Sat Sep 04, 2021 2:06 am

Hi Mark

As well as the cache have you an option to clear 'storage/data' for those 3 apps? That's what worked for me.

Maybe also try deleting the DK App and reinstalling, not sure if that will help as progress is saved to Google Play but maybe worth a try.

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Re: Dungeon suddenly deleted?

Postby crabshtick » Sat Sep 04, 2021 9:54 am

Thanks. I'll give it all a try when I finish work.

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Re: Dungeon suddenly deleted?

Postby crabshtick » Sat Sep 04, 2021 3:11 pm

I've deleted and re-installed everything.
Still no dice. Looks like my dk experience is at an end.
I dont expect any help from ea to sort this out as they just make it impossible to contact them.
So it's goodbye to everyone I've played with over the years, it's been a blast !

Adios, Mark.
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Re: Dungeon suddenly deleted?

Postby crabshtick » Sun Sep 05, 2021 8:11 am

I gave up one last hail Mary delete and install and it worked.
Not a clue why but it looks like I'm playing again.

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