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Guild's total trophy count is incorrect in Leaderboard

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Guild's total trophy count is incorrect in Leaderboard

Postby Gonjinn » Wed Apr 12, 2017 8:52 pm

Hi
The total trophy count indicated in Leaderboard is way much higher than what is suppose to be. Pls help to look into this discrepancy. It puts our guild in top 5 which means auto HC qualification and that is not what we want.

Thank you.
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Re: Guild's total trophy count is incorrect in Leaderboard

Postby Gonjinn » Thu May 04, 2017 7:45 pm

With the recent guild maintenance, this problem has been resolved. The additional 30k of trophies in the Leaderboard is now gone
Thank you.
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Re: Guild's total trophy count is incorrect in Leaderboard

Postby DKDev_Chris » Mon May 08, 2017 9:38 am

Until we can find a more permanent solution, we've scheduled bi-monthly maintenance which will occur every other Wednesday (so as to not impact tournaments) to keep this issue in-check going forward.
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Re: Guild's total trophy count is incorrect in Leaderboard

Postby Gonjinn » Thu May 11, 2017 2:57 pm

Hi Chris

On behalf of Singapore Guild, I would like to thank you for doing bi-monthly maintenance which help to resolve the huge trophy count discrepancies in Guild Leaderboard.

Cheers!
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Re: Guild's total trophy count is incorrect in Leaderboard

Postby Gonjinn » Wed Nov 15, 2017 7:06 pm

Hi Chris
I do not know what happened but the same problem of incorrect aggregate trophy count in Leaderboard is back!
Guild actual aggregate trophy: 231.9k
Leaderboard guild aggregate trophy count: 246.75k
Discrepancies: almost 15k
It surfaces after guild maintenance.
I hope you can help to correct this issue.

Alternatively, it will be good if you can create a feature to allow guild Leaders an option to Opt in or Opt out of Horny Chosen Tournament.
Thank you.
Recruiter of Singapore Guild
Curator of Singapore Guild Blog

If you are an active Raider who is neither a hopper nor going after The Ring,
looking for a good Guild to grow together, look no further.
Together, we can achieve great success.
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Re: Guild's total trophy count is incorrect in Leaderboard

Postby DKDev_Chris » Thu Nov 16, 2017 11:17 am

That's interesting. The maintenance should be what corrects that discrepancy. I'll relay onto the team.
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Re: Guild's total trophy count is incorrect in Leaderboard

Postby Gonjinn » Thu Nov 16, 2017 12:17 pm

Thank you Chris for your prompt response.

I hope this will be resolved before the start of the tournament or we will have to kick or move out some members in order to lower our aggregate trophy count so as to avoid auto HC qualification.

We are looking forward to this issue being resolved.
Thank you.
Recruiter of Singapore Guild
Curator of Singapore Guild Blog

If you are an active Raider who is neither a hopper nor going after The Ring,
looking for a good Guild to grow together, look no further.
Together, we can achieve great success.
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Re: Guild's total trophy count is incorrect in Leaderboard

Postby DKDev_Chris » Fri Nov 17, 2017 12:40 pm

Unfortunately one of the drawbacks to rolling start times for tournaments is that 2 out of 3 tournaments now start and end outside of operating hours, so we aren't able to get to issues like this one before the start of the next one.

We are still investigating, but right now it's looking like we'll have to perform maintenance again after this tournament concludes.
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Re: Guild's total trophy count is incorrect in Leaderboard

Postby Gonjinn » Sat Nov 18, 2017 3:50 am

Thanks for your reply but that is really bad news for us. We are currently at 7th place and we are now at the mercy of other top 6 guilds. If they decide to move their players out, we will be back in top 5 and that auto qualify us for HC.

I hope a permanent solution can be implemented to resolve this.

1. Ensure correct guild aggregate trophy count is reflected in Guild Leaderboard.
Or
2. An Opt out of HC feature which allows Leaders to decide.
Or
3. Lock each guild the moment it qualifies to prevent deliberate players moving out or in.

Pls consider implementing one of the above options to ensure a fair system is place.
Thank you.
Recruiter of Singapore Guild
Curator of Singapore Guild Blog

If you are an active Raider who is neither a hopper nor going after The Ring,
looking for a good Guild to grow together, look no further.
Together, we can achieve great success.
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Gonjinn
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