Gem purchase not received

[kab]

Bought 500 gems as first purchase, so was expecting gems plus imp. Got neither. Saw the gem 'shower' on the screen, but no goodies.
Reported immediately via the game but have no response. still received the google play invoice though.

I'm playing on a kindle fire HD, installed DK via google playstore which was installed using the relevant google APKs.

[DKDev_Chris]

Could you privately send me your UserID so I can look at the logs?

[Vititin]

Hi, exactly same problem, I did 3 times, and never had the gems in my game

[Katrulzin]

I have the same exact problem, but no reply after sending 3 support tickets for 3 purchases. I've given you guys like 20 bucks and got no imp or gems. My username is Katrulzin'sHeart
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Google Play Apps purchase
Pile of Gems (Dungeon Keeper)
$9.99
Transaction ID: GPA.3361-6409-5205-93406

Google Play Apps purchase
Stack of Gems (Dungeon Keeper)
$7.99
Transaction ID: GPA.3391-0439-2163-10842

Google Play Apps purchase
Fistful of Gems (Dungeon Keeper)
$4.99
Transaction ID: GPA.3391-4874-3041-54577

[DKDev_Chris]

I've passed both of these reports onto Engineering. I'll be privately messaging both of you for more info though.

[Katrulzin]

Got the same problem again... How am I gonna bypass these errors? Is there a fix for Amazon tablets yet? Do I just reinstall dk? Shrug... Anyways here's my invoice for my purchase so I can get the gems I paid for since I haven't received them, again...

Order number: GPA.3396-3004-0174-31225
Order date: Sep 25, 2018 8:35:38 PM EDT
Item Price
Bucket of Gems (Dungeon Keeper) $19.99
Tax: $0.00
Total: $19.99