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DK account not properly linked to Google Play

PostPosted: Mon Feb 12, 2018 10:20 am
by DSLV
Hey people

I've played DK on my Android tablet for three years. Some time ago I got a new (Android too) phone.

-I only have one Google account (signed in on both devices)
-After opening DK app, both devices show the achievements and GooglePlay profile name correctly
-BUT, the dungeon itself on the new device is a blank 0 level piece

Obviously I googled the problem around, and the one satisfying post found summarized that I should contact customer service at this point, as somehow the dungeon isn't correctly associated with my Google account, despite seeming so.

Ok! Next stop, EA's customer service pages. After filling in the game and issue details, it only provides a button to go back (to the problem description page), and recommends checking these forums, and a player help guide. The guide gives a "This page doesn't exist" error. So here I am. Hi

What in tarnation should I do? What if my tablet breaks and I'd lose three years and all my gems?

Re: DK account not properly linked to Google Play

PostPosted: Mon Feb 12, 2018 11:41 am
by DKDev_Chris
Privately send me the following information:

1) Your old Dungeon name
2) Your old Dungeon Guild name
3) Your new Dungeon UserID (6-7 digit number in the Settings menu)

Re: DK account not properly linked to Google Play

PostPosted: Mon Feb 12, 2018 12:42 pm
by DSLV
Wow that was fast, thanks

Sending the info next-->

Re: DK account not properly linked to Google Play

PostPosted: Mon Mar 12, 2018 1:49 pm
by VirgeX
Hi,
I didn't play for 2 years. I got another device (android), after opening DK app the dungeon itself is a blank 0 level piece
I have forgotten my old Dungeon name((
I have one Google account all time
What in should I do?

Re: DK account not properly linked to Google Play

PostPosted: Wed Mar 14, 2018 4:51 pm
by purgatoria
VirgeX wrote:Hi,
I didn't play for 2 years. I got another device (android), after opening DK app the dungeon itself is a blank 0 level piece
I have forgotten my old Dungeon name((
I have one Google account all time
What in should I do?

Log into Google play and then dk.