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my tournament score is not being updated with new raids!!

Please provide as much detail as possible, so that we can attempt to reproduce.

Re: my tournament score is not being updated with new raids!

Postby jjlees » Mon Oct 08, 2018 6:29 am

Fighting tougher dungeons too. Just missed out on 4+k points including 1749 stars against a 24k trophy dungeon.

No rhyme or reason, no catch-up of scores. Tried logging out and logging in. Seemed to work once but then not the next two times.

Beyond annoying!
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Leader of Singapore

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Re: my tournament score is not being updated with new raids!

Postby My precious! » Mon Oct 08, 2018 7:43 am

The same problem!
I wanted to earn some gems during this tournament, but in the end it would be nice if i will recoup the costs. If i knew about this problem earlier, i would spend my time another way and save my gems and my nerves.
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Re: Incorrect counting stars,disconnects and the others

Postby norpot » Mon Oct 08, 2018 9:00 am

I have the same problem in current tournament. Also the game doesn't prevent screen from going off (this issues appeared weeks ago). So many updates and still so many bugs.
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Re: Incorrect counting stars,disconnects and the others

Postby Tormentor » Mon Oct 08, 2018 9:35 am

Same problem. I've lost lots of gems for nothing.
I can see what you see not, Vision milky, then eyes rot.
When you turn, they will be gone, Whispering their hidden song.
Then you see what cannot be, Shadows move where light should be.
Out of darkness, out of mind, Cast down into the Halls of the Blind.
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Re: my tournament score is not being updated with new raids!

Postby DKDev_Chris » Mon Oct 08, 2018 9:54 am

We are currently investigating this issue. If you want to follow the tracking updates, here is the thread for that.

If you have any other information, please post it here.
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Re: my tournament score is not being updated with new raids!

Postby Cesspool » Mon Oct 08, 2018 10:40 am

I have also noted the same issues. I see “Can’t Connect to Server” errors frequently when trying to log in. Often the tournament leaderboard screen won’t load and I too have had multiple wins not credited to our star count. The server connection errors started some time last week I think.
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Re: my tournament score is not being updated with new raids!

Postby DKDev_Chris » Mon Oct 08, 2018 12:54 pm

Cesspool wrote:I have also noted the same issues. I see “Can’t Connect to Server” errors frequently when trying to log in. Often the tournament leaderboard screen won’t load and I too have had multiple wins not credited to our star count. The server connection errors started some time last week I think.


Thanks. Yes right now we think this may be related, but we're still looking into it. It's our current best lead on the problem but hopefully as we gather more information we'll get a better idea on where to look.
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Re: my tournament score is not being updated with new raids!

Postby DKDev_Chris » Mon Oct 08, 2018 12:58 pm

For everyone affected: I very much apologize for the having to deal with another technical mess on a weekend. Tomorrow I'll be activating a free 7-day DK Premium Boost for everyone, and once we have identified and resolved whatever is causing this issue I'll be looking into dispensing additional compensation.

I won't know exactly what that looks like until after we know what the problem is, so in the meantime I please ask for your patience.
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Re: my tournament score is not being updated with new raids!

Postby Erz » Tue Oct 09, 2018 8:46 am

I too had these problems this tournament. I usually make 4k stars each account (still young dungeons). this WE I made 500~800 stars. I gave up after the first day of grinding.
My primary account has the disconnect and difficulty reconnect issue.
But my secondary account never has this issue
Dark Exodus Guild
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Re: my tournament score is not being updated with new raids!

Postby DKDev_Chris » Thu Oct 11, 2018 4:29 pm

If anyone encounters this issue during the Tournament this weekend, please send me the information requested here.
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