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Lost Progress

PostPosted: Wed Sep 01, 2021 4:39 pm
by LairOfDoom
Launched game today and dungeon was reset back to tutorial. How do I restore progress? -Thanks

Re: Lost Progress

PostPosted: Thu Sep 02, 2021 2:37 am
by DK-UK
Same here!
Tried clearing cache and data but it as if all progress has been reset.

It may be a 'Google Play' issue? I tried registering on this forum using my hotmail address, but no activation email came through. Had to use gmail email instead.

Anyone else having issues on Andriod? My iPhone account still works.

Re: Lost Progress

PostPosted: Thu Sep 02, 2021 4:30 am
by DenBerkie
I have the same issue, is it a bug?

Re: Lost Progress

PostPosted: Thu Sep 02, 2021 9:17 am
by DK-UK
Update - Managed to fix and restore progress (thank god! many years of playing!!)

Assuming your Android and using 'Google Play', you need to clear the data and cache from the DK App itself, Google Play Games and Google Play Services.

This worked for me, just needed to sign into Google Play again when opening DK.

Hope it works for you.

Link that was helpful - https://support.google.com/googleplay/a ... 2?hl=en-GB

Re: Lost Progress

PostPosted: Fri Sep 03, 2021 1:27 am
by DenBerkie
Same problem over here. Is it a bug?

Re: Lost Progress

PostPosted: Sat Sep 04, 2021 2:14 am
by Troudouillet
Same bug, look to be since a google play game update. I can connect on a virtual android on my computer. But not on phone

Re: Lost Progress

PostPosted: Sat Sep 04, 2021 2:53 am
by DK-UK
Have you tried the solution that worked for me in this post?

viewtopic.php?f=6&t=13078

Make sure you delete both Cache and Data/Storage for the 3 apps.

Martin

Re: Lost Progress

PostPosted: Thu Sep 16, 2021 12:20 pm
by LairOfDoom
Hey, thanks for the help. I cleared the cache of the Google apps and was able to log back in to my dungeon. Thank You.