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List of Top Issues

Please provide as much detail as possible, so that we can attempt to reproduce.

List of Top Issues

Postby KeeperKatrina » Fri Oct 24, 2014 3:29 pm

Top Issues

The following list tracks the top community selected issues currently affecting Dungeon Keeper players, including a brief description of the issue and an indication of current status. Please note that this is not meant to be a comprehensive bug list, but rather a mechanism to track and inform the most contentious issues currently affecting Keepers and their dungeons.

We are aware that the ubiquitous "disconnect" issue is conspicuously absent from this list. This is because "disconnects" are a multilayered issue with multiple factors at play including device, OS, and connection type, among others, and as such there is no single "bug" we can fix that will ensure smooth connectivity for all players. If you wish to report an issue with connectivity, please submit a ticket to Customer Support via the game interface. We also have a Freezes/Crashes/Disconnects forum section on the Bug Report board. These issues continue to be monitored and addressed both individually and globally on a regular basis.

Some issues include temporary solutions, discovered by the community and posted in various threads, under Additional Notes. These fixes are not guaranteed to work for everyone, and are compiled from suggestions on the forum boards regarding these issues to help mitigate frustration during gameplay. In most cases, the efficacy of these temporary fixes has not been tested by DK staff.

If we are still attempting to reproduce a bug and additional information is requested, please update the linked forum thread or send your information via PM to Keeper_Katrina.

Bolster and Timer Issue
Description: Display issue. Immortal training timers are not listing correctly upon logout.
Status: Reproduced.
Expected "Fix" date:
Additional notes:
  • A range of timer and bolster issues were fixed with patch 5.0; this issue remains.
  • Temporary solution (from the community): "A quick way to see what your real training time left is requires you to start a replay, get out, then look at your training timer. It will reflect the remaining time correctly. But it will jump back to the wrong time once you launch a regular fight."



Resupply Not Accurate
Description: Display issue. When viewing a replay, player gem total appears to tick downward to zero. In reality, gem totals are unaffected.
Status: Reported to QA; reproduced.
Expected "Fix" date: to be determined
Additional notes:



Trolls Attacking Air
Description: Trolls appear to freeze in place, attacking the air rather than attacking enemies. This is due to several factors and happens in various situations, so it took some time to track down in full.
Status: Reported to QA; reproduced. Partial fix applied; additional issue ongoing (see below)
Expected "Fix" date: TBD
Additional notes:
  • While a smaller fix in patch 4.2 addressed one specific issue with trolls, many larger ones persisted. We believe we've found the larger problem at hand, and 4.3 should show us the end of lazy trolls-- they should stop attacking air and start attacking your enemies.
  • 4.3 resolved the root problem causing this effect, but some additional troll pathing issues persist and can result in this issue continuing. The bug team is actively tracking and documenting those pathing issues and would love for you to send in a report, either via the Bug Forum or via the in-game Customer Support menu, if you see strange troll behavior.
  • Temporary solution (from the community): "Cast Bomb Wall prior to deploying Trolls."

KeeperKatrina
 

Re: List of Top Issues

Postby KeeperKatrina » Thu Nov 13, 2014 11:30 am

Fixed Issues




Previously fixed in Patch 5.0.1:

Display Issues with iOS 8.2
Description: Non-Latin languages are not displaying in-game. This includes languages such as Russian, Japanese, Chinese, and Korean.
Status: Display issue.
Expected "Fix" date: Patch 5.0.1 (applied 4/2)
Additional notes:
If you have the ability to read Latin-based languages such as English, Spanish or French, you can change your device's default language in order to play the game as usual in that language.



Previously fixed in Patch 5.0:

51% Win Shows as Loss
Description: Combat issue. Player shows a percentage win on screen (for example, 51%) that then changes percentage and registers as a Defeat (for example, 48%).
Status: Fix determined.
Expected "Fix" date: Patch 5.0 (applied 3/24)
Additional notes:


Captured Immortal Displays Incorrectly
Description: Captured Immortal's level displays as the same level as capturer's Immortal, but functions as a lower level.
Status: Display issue. Reported to QA; fix determined.
Expected "Fix" date: Patch 5.0 (applied 3/24)
Additional notes:

Elevated Resupply Costs
Description: Resupply costs are higher than normal. This includes an issue with resupplies displaying for non-KOed immortals.
Status: Investigated, reproduced and fix determined.
Expected "Fix" date: Patch 5.0 (applied 3/24)
Additional notes:

Immortal Names Not Displaying
Description: Displaying "immortal_keeper" and similar messages rather than actual names.
Status: Fixed
Expected "Fix" date: 12/10/2014 hotfix (partial fix); full fix with patch 5.0 (applied 3/24)
Additional notes:

Immortal not KOed
Description: Immortal was not knocked out after combat as it should have been.
Status: Investigated and fixed.
Expected "Fix" date: Partial fix with previous hotfix; full fix with patch 5.0 (applied 3/24)
Additional notes:

Tournament Display Bug
Description: Display issue. Tournament payouts are displaying at a lower amount from levels 5 on. These are paying out at the appropriate amount, however.
Status: Reported to QA; fix determined.
Expected "Fix" date: Patch 5.0 (applied 3/24)
Additional notes:



Previously fixed in Patch 4.2 and 4.3:

0 Second Minion Summoning Bug
Description: Combat issue. Summoning countdown timer reaches zero seconds but does not summon minions.
Status: Reported to QA; reproduced. Fix pending (see below)
Expected "Fix" date: Patch 4.3 (applied 12/5)
Additional notes:
  • Temporary solutions:
    • Enter and exit a replay
    • use the "test your dungeon" feature
    • visit a different dungeon
    • restart the game
    • restart your device

Council of Elders Campaign Issues
Description: Several reports of crashing multiple times and losing purchased minions and mana while attempting this campaign.
Status: Combat issue. Reported to QA; reproduced. Fix pending (see below)
Expected "Fix" date: Patch 4.2 (applied 10/27)
Additional notes:


Guild Activity Timers Reset
Description: Guild activity timer for all guild members is reset after updates, listing all players with the same last log in time and making it difficult to determine who is inactive in the guild.
Status: Guild/Community issue. Reported to QA; known issue. Fix pending (see below)
Expected "Fix" date: Patch 4.2 (applied 10/27)
Additional notes:
  • Temporary solutions:
    • Take regular screenshots of the guild list and cull inactive members based on those screenshots.


Horny's Inaccurate HP
Description: Horny dies (or appears to take massive damage) too quickly.
Status: Reported to QA; reproduced. Fix pending (see below)
Expected "Fix" date: Patch 4.2 (applied 10/27)
Additional notes:


Trolls Attacking Air
Description: Trolls appear to freeze in place, attacking the air rather than attacking enemies. This is due to several factors and happens in various situations, so it took some time to track down in full.
Status: Reported to QA; reproduced. Partial fix applied; additional issue fix pending (see below)
Expected "Fix" date: Patch 4.3 (applied 12/5)
Additional notes:
  • While a smaller fix in patch 4.2 addressed one specific issue with trolls, many larger ones persisted. We believe we've found the larger problem at hand, and 4.3 should show us the end of lazy trolls-- they should stop attacking air and start attacking your enemies.
  • 4.3 resolved one root problem causing this effect, but some troll pathing issues persist and can result in this issue continuing. The bug team is actively tracking and documenting those pathing issues and would love for you to send in a report, either via the Bug Forum or in a PM to Keeper Katrina, if you see strange troll behavior.

KeeperKatrina
 


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