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Private Messages

Announcements from members of the Development, Production and Community teams for Dungeon Keeper.

Private Messages

Postby DKDev_Chris » Tue Aug 28, 2018 10:28 am

Hi all,

I just wanted to put up a quick message for everyone regarding Private Messages. Recently I've been receiving more and more of them, and quite simply I cannot keep up with the demand. I do my best to try and fill the gap for the Customer Service department, but as of late there are just too many messages coming in to reply to them all and still maintain my Design workload.

I'll be speaking with my manager soon to try and see if we can hire a part-time Customer Service employee to help out, but in the meantime I'll have to essentially triage the incoming messages to get responses out. I'll still try to get to them all if/when I have the time though.
DKDev_Chris
Developer
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Joined: Wed Oct 01, 2014 3:25 pm

Re: Private Messages

Postby Altiverb » Wed Aug 29, 2018 6:10 pm

Understood ! It must be quite difficult for you to handle this situation.
What a shame EA gave up with this game :( DK is such a wonderful license (even if Peter Molyneux didn't get the free-to-play mechanism).
Altiverb
Newbie
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Posts: 5
Joined: Tue Jul 22, 2014 5:02 pm

Re: Private Messages

Postby seanereilly » Sat May 11, 2019 6:18 am

Hi, not sure how to post on the message board but have an error in DK that I hope you can help with. My son is playing it and tried to buy gems on iOS device. He is connected to family sharing so his mum or I have to authorise the transaction. We never got a notification and now whenever he tries to buy gems he gets a 20008 StoreKit error. Can you please pass this message on to tech support to help please as my son is really enjoying this game and wants to build up his dungeon using his pocket money.

Thanks

Sean
seanereilly
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Posts: 1
Joined: Sat May 11, 2019 5:54 am


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