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[SOLVED] Can't connect to Google Play Games

Please provide as much detail as possible, so that we can attempt to reproduce.

[SOLVED] Can't connect to Google Play Games

Postby The_Mole » Tue Dec 17, 2019 10:26 am

Hi,

when trying to connect to Google Play Games, I won't get past this:
Image

Could you please help me with that?

To adress your standard questions:

What device are you using to access the game? (if you use more than one, please provide the information for all devices used, and an indication as to whether or not the problem you're experiencing is consistent across all devices)
Tried on a Samsung Note 9 and a Tab S6 - the problem exists on both devices

What OS, and what version number?
Android 9 - latest update on both devices

What version of DK are you currently running?
Playstore version - lastest update on both devices

How are you connecting to the internet? (WiFi, cellular, etc.)
Tried LTE, different networks and WiFi - different APs

What is the storage situation on your device? Are you near max capacity?
40GB free on the Phone and 60GB free on the Tablet

Do you have several other apps running in the background on your device? Have you tried reducing the number? If so, does this seem to have an appreciable effect on your experience?
Yes. Yes. No.

Have you recently tried rebooting your device, to see if this affects your experience?
Yes, without luck.

Update:
Tried several older versions of Google Play Games - didn't change anything.

Found a hint in the Play Store comments. Someone who already had an old account had the same problem.
As I had DK installed in 2014, there should be an old savegame that might not be compatible to the current version of the game.
Last edited by The_Mole on Wed Jan 08, 2020 4:57 am, edited 1 time in total.
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Re: Can't connect to Google Play Games

Postby DKDev_Chris » Wed Jan 01, 2020 9:01 am

This might be redundant, but another player posted this fix for the problem:

"Suggest you clear cache and data for: Google play games, Google store and Google play services (Manage Space-clear all data). And it seemed to work for me."
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Re: Can't connect to Google Play Games

Postby The_Mole » Thu Jan 02, 2020 11:59 pm

Tried that. No Luck.
I also installed DK on a friend's tablet who hasn't played DK, before and she was able to connect.
The white square with the circle is the window, where it should request permissions.
Is it possible to delete that old 2014 savegame from the server?
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Re: Can't connect to Google Play Games

Postby The_Mole » Wed Jan 08, 2020 4:56 am

Not sure, what happened, but this morning I was able to connect to GPlay with both of my devices.
It also did load the old savegame.

The thread can be closed.
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Re: [SOLVED] Can't connect to Google Play Games

Postby Xenomorph » Fri Jan 10, 2020 4:58 am

Hello,
So i think you can't connect because they shut down google plus...
I can't connect with google play or Facebook for game invites or making in game friends.
https://support.google.com/plus/?hl=en#topic=9259565
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